1. Introduction 

These Terms and Conditions (“Terms”) apply to all services provided by Ed Turck Physio (“we”, “us”, “our”) to clients (“you”, “your”) at our clinic located at Exchange Buildings, 3-5 Market St, Market Place, Edenfield, Ramsbottom, Bury BL0 0JZ or via remote consultations. By attending your appointment or accessing our services, you agree to be bound by these Terms.

2. Appointments and Cancellations 

Appointments can be booked via phone, email, online, or in person.

Currently there is no deposit required to secure your appointment however we do ask that cancellations are made as an emergency ONLY, and that you give the team at least 24 hours advanced notice.

Repeat cancellations may impact your ability to book appointments in the future.

We reserve the right to reschedule or cancel your appointment in the case of staff illness, emergencies, or other unforeseen circumstances. You will be notified as soon as possible.

3. Fees and Payment 

Fees for physiotherapy services are listed on our website.

Payment is due at the time of your appointment unless otherwise agreed.

We accept payment via cash, credit/debit card, and bank transfer.

If you are using private health insurance, it is your responsibility to ensure cover and authorisation before treatment. Any shortfall or rejected claims remain your responsibility.

4. Confidentiality and Data Protection

All personal and medical information is kept confidential in line with UK GDPR and the Data Protection Act 2018.

Your records are stored securely and will not be shared without your consent, except where required by law or in cases of serious harm.

 5. Medical Information and Consent

It is your responsibility to provide accurate and complete information about your medical history and current health.

Verbal consent is required prior to treatment, with some treatments requiring written consent.

You have the right to withdraw consent and discontinue treatment at any time.

6. Treatment and Outcomes

We aim to provide high-quality, evidence-based physiotherapy. However, we cannot guarantee specific outcomes.

You are encouraged to follow any home exercise plans or advice provided. Your engagement directly impacts your recovery.

7. Health and Safety

Please inform your physiotherapist of any changes in your health.

All patients must be over the age of 18 years old.

The clinic is located on the first floor with no access to wheelchairs. All patients therefore need to be independently able to ascend a flight of stairs (with or without a walking aid).

You are responsible for your own safety when participating in physical activity, both in clinic and at home.

8. Complaints

We strive to provide an excellent service. If you are dissatisfied, please speak to your physiotherapist or email us at hello@edturckphysio.com

9. Liability

We hold appropriate Professional Indemnity and Public Liability Insurance.

We are not liable for any indirect loss, including travel costs, lost income, or consequences of not following treatment advice.

10. Changes to Terms

We reserve the right to amend these Terms at any time. The most recent version will always be available on our website.

 Contact Us

Ed Turck Physio

Exchange Buildings, 3-5 Market St, Market Place, Edenfield, Ramsbottom, Bury BL0 0JZ

Email: hello@edturckphysio.com

Website: edturckphysio.com

Disclaimer

The information provided on this website (edturckphysio.com) is for general information purposes only. While we aim to keep the content accurate and up to date, it should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment. 

Do not disregard, delay, or avoid seeking medical advice from a qualified healthcare professional because of information you have read on this website.

Any exercises, advice, or recommendations provided online are general in nature and may not be suitable for your individual circumstances. Always consult with a physiotherapist or healthcare professional before starting any new treatment or exercise programme.

By using this website, you accept that Ed Turck Physio is not responsible or liable for any loss, injury, or damage that may arise from relying on information contained here.

External links may be provided for convenience, but we do not endorse or accept responsibility for the content of third-party websites.

If you have any concerns about your health or injury, please contact a healthcare professional directly.